Philip Van Dalsen: New man in power

Se µ?a… p??t? ???s? a???saµe a??et? ap? ?sa s??pe?e? ?a ???e? ? ??t? af???e?? CEO t?? ??? ??p???, Philip van Dalsen. ??e? epe?d?se?? ?a? ?p??es?e? st?? ??p?? ß??s???ta? ?d? st?? at???ta t??. ??p??e? ap? a?t?? st??e???? st? «ap??aµß??? pe??ss?te?a p???????ta? ????te?a», st? p?e?µa, ßeßa???, t?? ?µe???. G?a ta ?p????pa… a?aµe??ate st? a???st??? sa?.

? p????t???? t?? ?at?fe?e ?a a?apt??e? t?? ??? st?? ??p?? µe a??et?? ep?d?se?? t?s? st? eµp????? ??µµ?t? ?s? ?a? st?? e????a t?? eta??e?a?, p???µa p?? ß???? ta µ???sta t?? ?. Dalsen ?a s??e??se? se d??µ? ?d? st??µ??? ?a??.

? eta??e?a ??e? ?epe??se? t??? 315.000 s??d??µ?t?? ?a? s??e???e? ?a epe?te??eta?, ep?t???????ta? t? µe?a??te?? µe??d?? a????? p?? e??e p?t?. S?µa?t??? e??a? ?a? t? p?s?st? t?? ??? Business st?? a????, p?? µe?a???e? d?a????, e?? st?? ep?t???e? t?? ape???µe??? CEO, ?. Verkade, ? d??d???? t?? ?ata???fe? ?a? t? e?e???µ??? d??t?? MTN HSPA+, µ?a te???????a p?? e????ta? ??????e? ?a? ?????? ta??t?te? µet?d?s?? ded?µ????, ?a??? ?a? ap??s??pt? s??des? st? internet. ?a??????a, ? eta??e?a p??????se p??sfata se µetat??p? t?? 20 ?atast?µ?t?? t??, µe st??? t?? ?a??te?? e??p???t?s?. ???µa, ????se ?a ???p??e? s??d?? ?µa??? µet?ßas?? st?? ??f?a?? ep???, ????et??ta? p??t?ß????e? ?p?? t? Open Coffee Cyprus ?a? ta Y'ello Lessons.

S??pe?ete ?a ?????e?te ?? ese?? st? ?d??… st?at????? µ???p?t? t?? ?. Verkade;
??aµf?ß??a ?a s??e??s??µe s’ a?t? t?? p??e?a. T????µe ?a eµp???t?s??µe t?? eµpe???a ???, p??sf????ta? p??ta pe??ss?te?a, a?tap??????µe??? st?? a????e? ?a? p??sd???e? t?? s??d??µ?t?? µa?.

? ??? e???st??e s????? ??a ?a ?t?se? ??a ?a?? customer service. ??? s??pe?ete ?a s??e??sete t?? a??pt??? st?? t?µ?a a?t?;
? p???t?ta e??a? ap?t??esµa s??e???? p??sp??e?a?. ?? ?d?? ?s??e? ?a? ??a t?? eµpe???a e??p???t?s?? t?? pe??t?, ??a t?µ?a st?? ?p??? d????µe ?d?a?te?? ßa??t?ta. ??pa?de???µe t??? a????p??? µa? p?? e?tat??? ?a? d?µ???????µe ??e? e?e?d??e?µ??e? ?µ?de?. ?p?s??, ste?e?????µe ta ?atast?µat? µa? µe data gurus, e?e?d??e?µ??? p??s?p??? p?? e??a? p??ta ?t??µ? ?a s?µß???e?se? ?a? ?a ?a??d???se? t?? ?ata?a??t?.

?e? f?ß?µaste…
??a?aµß??ete t?? eta??e?a se µ?a ???s?µ? pe???d? ??a t?? ??p??a?? ??????µ?a. ?? s?µa??e? ??a es?? a?t? ? p?????s? ?a? p?? ?a ?????e?te;
? ??p??? ?p?st? ??a µe???? p???µa. ??? ??t????e ?a a????e? t? d?µ? t?? ??????µ?a? t?? ap? t? µ?a µ??a st?? ????.

??t??aµß???µa? ?t? ?? ep?µe??? µ??e? ?a e??a? d?s????? ?a? ?ata??? t?? d?s???e?e? p?? ?a a?t?µet?p?se? ? µ?s?? p???t??. ? eta??e?a µa? e??a? a??et? st?ßa?? ??a ?a ?pe?ße? t?? ?p??e? d?s????e? ?a? ??e? t?? p???? ?p?st????? t?? MTN Group, ?ste ?a t? ep?t??e?.

Se a?t? ta p?a?s?a a?a????????µe s??e??? d?e??????se??, p?? d????? st??? pe??te? µa? t? d??at?t?ta ?a p???????? ????te?a ?a? ?a ap??aµß????? pe??ss?te?a p????µ?a.
?a??????a, desµe??µaste ?a st??????µe t??? e??a??µ????? µa?. ?e? ?a ?p?????? µe??se?? µ?s???, a??? ??te ?a? ??a???? e??as?a?. ?e? ?a ???e? ?aµ?? ap???s?. ? ??? ?a s??e??se? ?a s??e?sf??e? ?a?????? sta taµe?a p?????a? ?a? ?a t???se? ??e? t?? e???d?t???? t?? ?p???e?se??. ??ste???µe ?t? µ??? µa?? ?a ß???µe ?s????te??? ap? t?? ???s?.

«St?at????? t?? ?µ???? e??a? ?a ?ataste? ? ??? ??p??? efa?t???? ??a t?? a??pt??? p?????t?? ?a? ?p??es???, p?? ?a efa?µ?st??? se ???e? a????? t?? ?µ????»

??? ?a ?e???ste?te t?? ??t??? a?ta????sµ? t?? t?µ?a sa?;
??µaste af?s??µ???? st?? a????t?, d?afa?? ?a? d??a?? a?ta????sµ? ?a? pe??µ????µe t?? ?d?a st?s? ap? t??? a?ta????st?? µa?. ???a? e?de??t??? ?t? se ???sµ????? t?µe?? ? a???? de? ??e? a??µ? a?apt???e? µe ?s??? ????? ??t?? ?ste ?a µa? ep?t??pe? ?a a?ta????st??µe ap?te?esµat???. ?p??, ??a pa??de??µa, st? ??µa t?? f???t?t?ta? ????t?? a???µ??, ?p?? ? d?ad??as?a a??a??? pa????a e??a? d?s???? ?a? ?????ß??a.
O? ??? de? ????µe t?p?ta ?a f?ß????µe ap? t?? a?ta????sµ?, µ?a? ?? ????µe ??a p??? ?a?? t??ep????????a?? d??t??, ??a as?????t? d??t?? ?atast?µ?t?? ?a? p??sf????µe t?? a???p?st? e??p???t?s? st?? pe??t? se ?p??ad?p?te p?atf??µa, ap? t? t??ef????? µa? ???t?? ? se ape??e?a? s??des?.

Ta epe?d?s??µe…
???a e??a? ta p??ta s??d?? sa?; ???e? ??e? ?p??es?e? et??µ??ete ?a? p?? s??pe?ete ?a epe?ta?e?te;
Ta epe?d?s??µe st?? pa???? µ?a? µ??ad???? eµpe???a? e??p???t?s?? ?a? ?a s??e??s??µe ?a p??s??t??µe ??a ?a????a p???se??, ?p?? t? e-store. ?a? e??a????e? t? ?e????? ?t? ?a??µe???? ??? ?a? pe??ss?te??? ?????p?? ep??????? ?a s??de???? µa?? µa?, ?e????? p?? µa? ?a??st? t?? ta??te?a a?apt?ss?µe?? eta??e?a pa????? t??ep????????a??? ?p??es??? st?? ??p??.

St?at????? t?? ?µ???? MTN e??a? ?a ?ataste? ? ??p??? pe??fe?e?a??? ??µß?? ?a???t?µ?a?. ? MTN ??p??? ?a ?e?t?????se? ?a? ?? efa?t???? ??a t?? a??pt??? p?????t?? ?a? ?p??es???, p?? ?a efa?µ?st??? se ???e? a????? t?? ?µ????.

«?e? f?ß?µaste t?? a?ta????sµ?, a??? se ???sµ????? t?µe?? ? a???? de? a?apt?????e µe ?s??? ?????, ?ste ?a µa? ep?t??pe? ?a a?ta????st??µe ap?te?esµat???»

??? ?a pe?????fate t?? a???? t??ep?????????? t?? ??p???, se s?????s? µe ???e? ?p?? ??ete e??aste?;
? ??p??? e??a? µ?a µ???? a??? d??aµ??? e???pa??? ???a ?a? ?a s??e??se? ?a e??a? ??a s?µa?t??? ep??e???µat??? ???t?? st?? ?a?d?? t?? ?es??e???. ?p?s??, ??e? ta ?eµ???a ??a ?a ?ataste? e?e??e?a?? ???t??, p???t?µ? ??a t?? e???pa??? asf??e?a. ?a??????a, e??a? µ?a ???µ? a???? t??ep?????????? ?a? µ?a ap? t?? p?? a?apt??µ??e? t?? ?µ???? MTN.
??t? e??a? µ??ad??? ?a?a?t???st??? p?? s????t??? µ?a e?d?af????sa epa??e?µat??? p?????s?. ?ts?, e?µa? p??? ?a???µe??? p?? a????? µ?a ?a??????a se??da st?? ?a????a µ?? ed?.

???e? e??a? ?? p??ß???e?? sa? ??a t?? t?µ?a t?? t??ep?????????? ?a? t?? a???? te???????a? ?e????te?a;
Ta ?p???e? µ?a ?????? ??t?s?? ??a ded?µ??a t?s? ap? t?? ep??e???se?? ?s? ?a? ap? ???ste?, ?a??? ?? ?????p?? s????????? ?a e??a? d?a???? s??dedeµ????. ? ???d?? t?? e?????????? ?p??es??? e??a? s???fasµ??? µe t?? a??a??µe?? ??t?s? se smartphones ?a? tablets. ?ts?, ?a ?a?s????µe pe??ss?te?a p?????ta ?a? p???a, ??a ?a ?a?????µe t?? a????e? t?? ?ata?a??t??.

? ??? st?? ??p??
130 e? e??? epe?d?se??
400 ?t?µa p??s?p???
20 ?atast?µata
315.000 s??d??µ?t??
4.000 business s??e???te?
€11.5 d?? ? pa???sµ??? t????? t? 2012

WHO IS WHO
? Philip van Dalsen ?at??e? pt???? ??µ???? ap? t? University of Leyden t?? ???a?d?a?. ?e????se t?? ?a????a t?? st?? t?µ?a t?? t??ep?????????? t? 2000, st? eta??e?a Sonera Telecom, ap? t? ??s? t?? business director. ?pe?ta e???st??e st?? Celtel ?a? ap? t? 2006 µ???? p??sfata st?? Digicel.

? s????te??? d?µ?s?e?eta? st? te???? ?a??? t?? pe???d???? IN Business